BALANCE
CUSTOMER & EMPLOYEE
EXPERIENCES
We need our businesses to think new thoughts and proof to us that they are motivated to create a better future.
In return, we pay with the most reliable currency – our trust.
A good reputation arises in all contexts by operating with purpose.
The new normal is the logic of the weakest link; there is a single requirement to be complied with:
KEEP A RELEVANT PROMISE IN ALL SITUATIONS
Learn about the methodology at repvey.com
REPUTATION LANDSCAPE
Align important interactions to brand promise
Most employees don’t know what their company is promising.
Educating your employees about your promise is the key to ensuring that your company keeps its promises to your customers. Training programs should include clear messages about what your organization stands for, what you are committed to delivering to your customers and why it matters.
Claiming to be preferred by customers and an aspiration to become the most powerful in the world is NOT to operate with purpose.
The promise is executed through strategies through a series of activities. Each activity impacts people, the planet and profit. It is not possible to have a CSR strategy different from the promise.
Do you know how well your company keeps its promise?
Do you know how easy it is to understand the promise?
Do employees and customers experience the promise the same way?
How well do you manage important interactions?
Learn about the methodology at repvey.com
REPUTATION FRAMEWORK
Experiences of interactions build reputation
Are you a board member, a manager or an employee interested in surveying and growing your company’s reputation by operating with a purpose?
Then let us meet and discuss this critical matter, and you will get introduced to the ideas behind reputation survey.
You will get an understanding of the reputation landscape – which enables you to survey and grow your company’s important reputation building interactions.
A recognised need to document and improve the quality of reputation would be an ideal starting point.
My purpose is to help organizations improve business.
I help companies keep a relevant promise in all situations, through surveys, consulting, workshops and conversations.
Learn about the methodology at repvey.com
YOU CAN’T MANAGE
WHAT YOU DON’T MEASURE
135 clients
1.575 jobs
5 countries
ISS
Maersk Line
PwC
F L Smidth
Norwegian
Montana
Fredericia Furniture
TMI
Alfa Laval
Sonofon
Bureau Veritas
Innovation Center Denmark
Kampsax
…